Terms of Services

Publisher Information

This site (https://www.reversecontact.com/) is published by Reverse Contact (VISUM SAS), incorporated and registered in France under n° 898 855 036 RCS CRÉTEIL.

Registered Office: 14, boulevard de Brandebourg, 94200 Ivry-sur-Seine, France

Contact: hello@reversecontact.com

This site is hosted by OVH SAS — RCS Lille Métropole 424 761 419 — 2, rue Kellermann, 59100 Roubaix, France.

1. Purpose

Reverse Contact offers its users (the "Users") a service that allows them to update the data in their customer, prospect and supplier databases (the "Data") through various operations such as cleaning, correction, synchronization, enrichment and organization.

The Services are accessible through https://www.reversecontact.com/

These general terms and conditions define the terms and conditions of use of the Services, as well as the rights and obligations of Reverse Contact and the Users. They are accessible and printable at any time via a direct link at the bottom of the site.

They may be supplemented, if necessary, by specific terms of use for certain Services, which supplement these general terms and conditions and, in the event of contradiction, prevail over them.

2. Access to the Site and Services

The Site and Services are intended exclusively for professionals in the context of their activity. The Services are accessible, subject to the restrictions provided on the Site:

To any natural person with the power or authority to enter into commitments under these terms and conditions. A natural person who does not have full legal capacity may only access the Services with the agreement of his or her legal representative.

To any legal person acting through a natural person who has the legal capacity to contract in the name and on behalf of the legal person.

3. Acceptance of Terms

Acceptance of these general conditions is materialized by a checkbox in the registration form. This acceptance must be full and complete. Any conditional acceptance is considered null and void. Anyone who refuses these terms must not use the Services.

4. Registration

4.1 Creating an Account

To use the Services, the User must either fill out the registration form available on the Site, or register via a supported third-party site and use those credentials to access the Site.

In all cases, the User must provide all information marked as mandatory. Any incomplete registration will not be validated.

Registration automatically leads to the opening of an account in the User's name (the "Account"). The User guarantees that all information provided is accurate, up-to-date and sincere. He agrees to update this information in the event of modifications. The information entered by the User is binding upon validation.

4.2 Account Access and Security

The User can access his Account at any time after identification using his login credentials. The User undertakes to use the Services personally and not to allow any third party to use them in his place or on his behalf, unless he bears full responsibility.

The User is responsible for maintaining the confidentiality of his credentials. Any access to the Site using those credentials is deemed to have been made by the User.

The User must immediately contact Reverse Contact if he notices that his Account has been used without his knowledge. Reverse Contact reserves the right to take all appropriate measures in such a case.

5. Description of Services

Reverse Contact offers a service for updating User Data through various operations on the data, such as cleaning, correcting, synchronizing, enriching and organizing the Data. The Services are detailed on the Site.

6. Duration and Termination

Services are subscribed to in the form of a subscription (the "Subscription"). The Subscription begins on the day of its registration and payment, for the duration subscribed by the User, which may be monthly or annual (the "Initial Period").

It is then renewed tacitly for successive periods of the same duration, unless terminated by either party at any time.

Termination by the User is done directly through his Account. Cancellation by Reverse Contact is done by email to the User.

Any Subscription Period begun is due in its entirety. Reverse Contact does not provide refunds to users who request cancellation of Services, regardless of the reason.

You may cancel your account at any time via email or in the Settings section of your account dashboard. If you cancel paid Services, the cancellation will take effect at the end of your current billing period. Thereafter, Reverse Contact will cease charging you and will disable your paid account.

7. Pricing

The prices of the Services are indicated on the Site. Unless otherwise indicated, prices are expressed in USD and exclusive of tax.

Reverse Contact reserves the right to propose promotional offers or price reductions at its own discretion.

8. Agreement of Proof

The User acknowledges and expressly accepts that the data collected on the Site and on Reverse Contact's computer equipment constitute proof of the operations carried out under these Terms and Conditions, and that these data constitute the main method of proof accepted between the parties, in particular for the calculation of amounts owed to Reverse Contact.

9. User Obligations

9.1 Legal Compliance

The User agrees to comply with all applicable laws and regulations and not to infringe the rights of third parties or public order.

9.2 Personal Responsibility

The User acknowledges having read the characteristics and constraints of all Services. He is solely responsible for his use of the Services.

9.3 Personal Use

The User agrees to make strictly personal use of the Services. He is prohibited from assigning, conceding or transferring all or part of his rights or obligations to a third party, in any manner whatsoever.

9.4 Cooperation

The User undertakes to provide Reverse Contact with all information necessary for the proper performance of the Services and to actively cooperate with Reverse Contact to that end.

9.5 Third-Party Integrations

Where Data is stored on the servers of a third-party service provider (such as Salesforce, HubSpot or Pipedrive), the User expressly authorizes Reverse Contact to access his Data and to carry out any operation necessary for the implementation of the Services, including adding, modifying, deleting or merging Data.

The User acknowledges that the Services offer an additional, non-alternative solution for processing his Data and do not substitute other means available to him.

9.6 Internet Connection

The User acknowledges that the implementation of the Services requires an Internet connection and that the quality of the Services depends directly on that connection, for which he alone is responsible.

10. User Warranty

The User indemnifies Reverse Contact against all complaints, claims, actions and/or demands of any kind arising from a breach of the User's obligations under these terms and conditions, and undertakes to compensate Reverse Contact for any resulting damage, costs, charges and/or penalties.

11. Prohibited Behaviors

11.1 Prohibited Uses

It is strictly forbidden to use the Services for the following purposes:

Carrying out illegal or fraudulent activities, or activities that infringe on the rights or security of third parties.

Undermining public order or violating applicable laws and regulations.

Intruding into a third party's computer system, or any activity intended to harm, control, interfere with or intercept all or part of a third party's system, or violate its integrity or security.

Sending unsolicited emails and/or commercial prospecting or solicitation.

Manipulations intended to improve the referencing of a third-party site.

Aiding or inciting, in any form or manner, one or more of the acts described above.

More generally, any practice diverting the Services to purposes other than those for which they were designed.

11.2 No Copying or Diversion

It is strictly forbidden to copy and/or divert for personal or third-party purposes the concept, technologies, data or any other element of the Site.

11.3 No Disruption

The following are strictly prohibited: any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Services; any intrusion or attempted intrusion into Reverse Contact's systems; any misappropriation of the Site's resources; any actions imposing a disproportionate burden on Reverse Contact's infrastructure; any infringement of security and authentication measures; and any acts likely to infringe the rights and interests of Reverse Contact or its users.

11.4 No Resale

It is strictly forbidden to monetize, sell or grant access to the Services, the Site, or any information hosted or shared therein.

12. Sanctions

In the event of a breach of these terms or of applicable laws and regulations, Reverse Contact reserves the right to suspend access to the Services for the User responsible for the breach, delete any content placed online on the Site, publish any information message deemed useful, notify any relevant authority, and initiate legal proceedings.

13. Liability and Warranty of Reverse Contact

13.1 Obligation of Means

Reverse Contact undertakes to provide the Services diligently and in accordance with professional standards. It has an obligation of means, to the exclusion of any obligation of result, which Users expressly acknowledge and accept.

13.2 Automated Processing

Since the Services are carried out through an automatic process, Reverse Contact cannot guarantee that the updating of Data will be free of errors, particularly in cases of homonyms. In the event of an error, Reverse Contact undertakes to correct it as soon as possible upon the User's request.

13.3 Site Availability

Reverse Contact conducts regular checks to verify the operation and accessibility of the Site, and reserves the right to temporarily interrupt access for maintenance purposes. Reverse Contact cannot be held responsible for temporary difficulties of access due to circumstances beyond its control, force majeure (as defined in Article 1218 of the French Civil Code), or disruptions in telecommunications networks.

13.4 No Guarantee of Perfection

Reverse Contact does not guarantee that the Services will be totally free of errors, defects or faults, nor that they will specifically meet the needs and expectations of any given User.

13.5 Limitation of Liability

In any event, Reverse Contact's liability under these terms is expressly limited to proven direct damages suffered by the User.

14. Intellectual Property

The systems, software, structures, databases and content of any kind (texts, images, visuals, music, logos, trademarks, etc.) used by Reverse Contact on the Site are protected by all applicable intellectual property rights.

Any disassembly, decompilation, decryption, extraction, reuse, copying, or act of reproduction, representation, distribution or use of any of these elements, in whole or in part, without Reverse Contact's authorization, is strictly prohibited and may be subject to legal proceedings.

The data processing and enrichment carried out by Reverse Contact are protected by the sui generis rights of database producers. Any act of reproduction, distribution or use of the data, in particular for resale purposes, is strictly prohibited and may be subject to legal proceedings.

15. Personal Data

The personal data you provide to Reverse Contact when using the Services are subject to Reverse Contact's Privacy Policy, available at https://www.reversecontact.com/privacy-policy, and the Data Processing Agreement, available at https://www.reversecontact.com/data-processing-agreement. The Data Processing Agreement is incorporated into this Agreement by reference. Each party will comply with its terms.

For any personal data accessed or obtained when using the Services (such as names, professional email addresses, job titles, social network URLs or professional phone numbers), you will remain an independent Controller as defined under the EU General Data Protection Regulation (2016), will individually determine the purposes and means of its processing, and will comply with all applicable data protection obligations.

16. Advertising

Reverse Contact reserves the right to insert advertising or promotional messages on any page of the Site and in any communication to Users, in a form and under conditions determined solely by Reverse Contact.

17. Third-Party Links

Reverse Contact cannot be held responsible for the technical availability of third-party sites or mobile applications to which Users may have access through the Site. Reverse Contact assumes no responsibility for the content, advertising, products and/or services available on such third-party sites, which are governed by their own conditions of use.

Reverse Contact is not responsible for transactions between the User and any advertiser or merchant to which the User may be directed via the Site, and shall in no way be a party to any disputes with these third parties.

18. Commercial References

The User expressly authorizes Reverse Contact to quote him and to use, where applicable, the reproduction of his brand or logo as a commercial reference — in particular at events, in commercial documents, and on Reverse Contact's website.

19. Modifications

Reverse Contact reserves the right to modify these general terms and conditions at any time. In the event of a significant change, the Company will notify Users. The modified terms will apply as of the renewal of the Subscription following their entry into force.

If a User does not accept the modified terms, he must unsubscribe from the Services in accordance with the terms set out in the "Duration and Termination" section. Any User who continues to use the Services after the modified terms enter into force is deemed to have accepted those modifications.

20. Language

In the event of a translation of these terms into one or more languages, English shall be the language of interpretation in the event of a contradiction or dispute as to the meaning of a term or provision.

21. Applicable Law and Jurisdiction

These general conditions are governed by French law.

In the event of a dispute, the Parties shall endeavor to reach an amicable solution within 90 days of the date on which the first Party notifies the dispute to the other Party.

If no amicable resolution is reached within that period, the Parties agree that their dispute shall fall under the exclusive jurisdiction of the Tribunal de Commerce de Créteil.

The Parties may at any time, without prejudice to any other proceedings, seek to resolve any dispute in accordance with the ICC Mediation Rules.